ORIONIS Return & Exchange Policy

At ORIONIS, we take great pride in offering high-quality mobile accessories and ensuring a seamless shopping experience for our customers. While we hope you love your purchase, we understand that some products may not meet your expectations. To ensure your satisfaction, we offer a 7-day return policy.

Eligibility for Returns

  • You can return products purchased from ORIONIS within 7 days from the delivery date.
  • Returns beyond the 7-day window will not be accepted under any circumstances.

Conditions for Return

To be eligible for a return, the product must meet the following criteria:

  1. Unopened and Unused – The product must be in its original condition, including packaging, tags, and accessories.
  2. No Visible Damage – Products showing signs of wear, damage, or alteration will not be eligible for return.
  3. Complete Packaging – The return must include all original packaging, brand tags, MRP tags, warranty cards, and accessories (e.g., cables, manuals).

Mandatory Return Documentation

To initiate a return, you must provide the following:

1. Opening Video (Required at the Time of Unboxing)

  • A clear, unedited video showing the product being unboxed is mandatory.
  • The video must clearly display:
    • Brand Name, Font, and Style visible on the product and packaging.
    • MRP Tag clearly shown.
    • Front, back, and side views of the product.
    • Any defects or damages, if applicable.
    • All included accessories (charging cables, manuals, etc.).

2. Product Images

  • High-quality images of:
    • Front, back, and side views of the product.
    • Close-ups of serial numbers, MRP tags, and other identifiers.
    • Any damages or defects (if applicable).
  • Ensure images are taken in a well-lit environment for clarity.

Please email the video and images to support@orionisindia.com within 7 days of receiving your product.

Return Process

1. Initiating a Return

Send an email to support@orionisindia.com or WhatsApp us at +91-9971102575, including:

  • Order ID
  • Product Name
  • Reason for Return
  • Attached video and product images

2. Return Authorization

  • Our team will review your request.
  • If approved, you will receive a Return Authorization Number (RAN) along with return shipping instructions.

3. Shipping the Return

  • After receiving the Return Authorization, carefully package the product and ship it back following the instructions provided.
  • Return shipping costs are the customer’s responsibility, unless the return is due to a defective or incorrect item.
  • Use a trackable shipping service and retain the receipt & tracking number.

4. Inspection & Processing

  • Once received, the product will be inspected to ensure it meets the return conditions (unused, unopened, undamaged).
  • If approved, we will issue a refund or replacement based on your request and stock availability.

Refund & Replacement Process

Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after receiving the returned product.

Replacement Process

  • If you request a replacement and the product is in stock, we will send a new item once the return is processed.
  • If the product is out of stock, we will issue a refund.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or regulatory reasons, including:

  • Opened, used, or damaged products.
  • Customized or personalized items.
  • Sale or clearance items.
  • Products missing tags, packaging, or accessories.
  • Earbuds, headphones, or personal hygiene products (once opened).

Exchanges

  • We do not offer direct exchanges.
  • If you wish to exchange an item, you must return it and place a new order separately.
  • Approved returns will be refunded, which can be used for future purchases.

Refunds

Refund Method

  • Refunds will be credited to the original payment method used at checkout.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another agreed method.

Refund Timeline

  • Please allow 7-10 business days for the refund to reflect in your account after the return is approved.

Important Notes

  • Return Window – Returns must be initiated within 7 days of delivery.
  • Return Condition – Products must be unused, unopened, and undamaged, with all packaging and accessories intact.
  • Return Shipping Costs – Customers are responsible for return shipping costs unless the return is due to an incorrect or defective product.

At ORIONIS, we are committed to delivering the highest quality products and ensuring your satisfaction. If you have any questions or need further assistance, please reach out to us. We’re here to help!